Product delivery details and policies for returns and refunds
Thank you for shopping at Newcastle Detectives. If you have any questions or you are not entirely satisfied with your purchase, we are here to help.
We ship worldwide - shipping is charged at a flat rate of £1.99 within the UK, £3.99 within Europe and £6.99 anywhere else.
You have 30 days in which to return an item, from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
Your will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any quesitons about shipping or returns please call one of our friendly team on 0191 644 0220, or get in touch using our contact form.
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